If the worst has happened and you need to make a claim on your home insurance, here are some helpful tips on how to make a claim.
If you are burgled or your home suffers damage, make it a priority to contact your home insurance provider. They are experienced in dealing with all sorts of problems covered by household insurance, and have access to networks of local tradesmen (plumbers, electricians, glaziers) to fix problems promptly. Insurers often give customers a dedicated telephone number to call in the case of emergencies.
When the immediate emergency has passed, take time to assess any damage. It can be helpful to take photographs at this stage to help with any subsequent claim. The more evidence you have to illustrate your claim the better.
Locate your policy documents and read carefully through the procedure for making a claim. Follow all instructions closely and try to submit your claim without delay. If expensive items are being claimed for, you may be required to provide receipts. Try and develop a habit of filing away receipts for the items you purchase.
Make sure you provide accurate information to your insurance provider. Exaggerating your loss will result in a claim being invalidated, so double-check your facts and figures for accuracy. If the insurance claim is rejected, contact your insurance provider in the first instance for clarification. If you are not satisfied with their response, The Financial Ombudsman can be contacted for further information.